Shipping & RETURNS

DISPATCH TIMES

We endeavour to process and dispatch all online orders within 3-5 business days from the order being placed, unless otherwise stated. 

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), dispatch times may be longer.

RETURNS

We accept returns within 30 days of dispatch, provided products are unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Care Department Monday to Friday 9am - 5pm AEST or contact us if you have not received your order within 5 working days, please contact us so that we can assist you.